{"id":5685,"date":"2024-01-09T11:14:52","date_gmt":"2024-01-09T11:14:52","guid":{"rendered":"https:\/\/extra.csihelsinki.fi\/?p=5685"},"modified":"2024-01-09T11:14:53","modified_gmt":"2024-01-09T11:14:53","slug":"the-issue-causing-problems-in-csi-mobile-csi-mydesk-and-time-tracking-integrations-has-been-resolved","status":"publish","type":"post","link":"https:\/\/extra.csihelsinki.fi\/en\/csi-news\/the-issue-causing-problems-in-csi-mobile-csi-mydesk-and-time-tracking-integrations-has-been-resolved\/","title":{"rendered":"The issue causing problems in CSI Mobile, CSI MyDesk and time tracking integrations has been resolved"},"content":{"rendered":"\n<p>The cause of the problem affecting CSI Mobile and CSI MyDesk use and the time tracking integrations during the Christmas week (December 19-21, 2023) has been identified.<\/p>\n\n\n\n<!--more-->\n\n\n\n<p>In our own investigations, we were able to localize the problem to Microsoft&#8217;s services, so since then the investigation of the problem has continued by Microsoft&#8217;s experts.<\/p>\n\n\n\n<p>Microsoft has now confirmed that there was a software defect in their Relay service used by CSI Mobile, CSI MyDesk and TiQ Time and Ilves MyActivities Pro integrations. The defect had entered the Relay service with a new feature Microsoft released in December.<\/p>\n\n\n\n<p>Microsoft has fixed all faulty relays, i.e. customers\u2019 &#8220;mobile pipes&#8221; by a background job on 21.12.23. The feature in question has been rolled back, so this problem is not expected to occur again.<\/p>\n\n\n\n<p>In case you wish to have for a more technical description of the software defect, please contact the CSI support, <a href=\"mailto:help@csihelsinki.fi\">help@csihelsinki.fi<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"The cause of the problem affecting CSI Mobile and CSI MyDesk use and the time tracking integrations during the Christmas week (December 19-21, 2023) has been identified.","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[48,54],"tags":[],"class_list":["post-5685","post","type-post","status-publish","format-standard","hentry","category-csi-news","category-news","cat-48-id","cat-54-id"],"acf":[],"_links":{"self":[{"href":"https:\/\/extra.csihelsinki.fi\/en\/wp-json\/wp\/v2\/posts\/5685","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/extra.csihelsinki.fi\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/extra.csihelsinki.fi\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/extra.csihelsinki.fi\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/extra.csihelsinki.fi\/en\/wp-json\/wp\/v2\/comments?post=5685"}],"version-history":[{"count":1,"href":"https:\/\/extra.csihelsinki.fi\/en\/wp-json\/wp\/v2\/posts\/5685\/revisions"}],"predecessor-version":[{"id":5686,"href":"https:\/\/extra.csihelsinki.fi\/en\/wp-json\/wp\/v2\/posts\/5685\/revisions\/5686"}],"wp:attachment":[{"href":"https:\/\/extra.csihelsinki.fi\/en\/wp-json\/wp\/v2\/media?parent=5685"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/extra.csihelsinki.fi\/en\/wp-json\/wp\/v2\/categories?post=5685"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/extra.csihelsinki.fi\/en\/wp-json\/wp\/v2\/tags?post=5685"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}