{"id":805,"date":"2019-01-17T12:02:43","date_gmt":"2019-01-17T12:02:43","guid":{"rendered":"http:\/\/csiextra.azurewebsites.net\/?p=805"},"modified":"2025-11-23T11:21:19","modified_gmt":"2025-11-23T11:21:19","slug":"which-services-are-covered-by-the-service-fee","status":"publish","type":"post","link":"https:\/\/extra.csihelsinki.fi\/en\/about-csi-support\/which-services-are-covered-by-the-service-fee\/","title":{"rendered":"Which services are covered by the service fee?"},"content":{"rendered":"\n<p>The CSI Lawyer fee covers experienced support service advicing users in software-related issues and being available by e-mail and phone on workdays 9-16 (GMT+2).<\/p>\n\n\n\n<!--more-->\n\n\n\n<p>Support services are free-of-charge always when investigating or fixing an issue caused by a software bug. The user fees also cover other brief support and advisory services which do not exceed 15 minutes. <\/p>\n\n\n\n<p>For support cases that are longer than 15 minutes or contain clear educational elements CSI charges according its valid price list. &nbsp; <\/p>\n","protected":false},"excerpt":{"rendered":"The CSI Lawyer fee covers experienced support service advicing users in software-related issues and being available by e-mail and phone on workdays 9-16 (GMT+2).","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[76],"tags":[91,86,90],"class_list":["post-805","post","type-post","status-publish","format-standard","hentry","category-about-csi-support","tag-agreement","tag-customer-support","tag-services","cat-76-id"],"acf":[],"_links":{"self":[{"href":"https:\/\/extra.csihelsinki.fi\/en\/wp-json\/wp\/v2\/posts\/805","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/extra.csihelsinki.fi\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/extra.csihelsinki.fi\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/extra.csihelsinki.fi\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/extra.csihelsinki.fi\/en\/wp-json\/wp\/v2\/comments?post=805"}],"version-history":[{"count":1,"href":"https:\/\/extra.csihelsinki.fi\/en\/wp-json\/wp\/v2\/posts\/805\/revisions"}],"predecessor-version":[{"id":7134,"href":"https:\/\/extra.csihelsinki.fi\/en\/wp-json\/wp\/v2\/posts\/805\/revisions\/7134"}],"wp:attachment":[{"href":"https:\/\/extra.csihelsinki.fi\/en\/wp-json\/wp\/v2\/media?parent=805"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/extra.csihelsinki.fi\/en\/wp-json\/wp\/v2\/categories?post=805"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/extra.csihelsinki.fi\/en\/wp-json\/wp\/v2\/tags?post=805"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}