{"id":832,"date":"2019-01-17T11:00:39","date_gmt":"2019-01-17T11:00:39","guid":{"rendered":"http:\/\/csiextra.azurewebsites.net\/?p=832"},"modified":"2025-11-23T11:23:23","modified_gmt":"2025-11-23T11:23:23","slug":"how-quickly-can-i-expect-help-to-my-problem","status":"publish","type":"post","link":"https:\/\/extra.csihelsinki.fi\/en\/about-csi-support\/how-quickly-can-i-expect-help-to-my-problem\/","title":{"rendered":"How quickly can I expect help to my problem?"},"content":{"rendered":"\n<p>CSI&#8217;s customer support serves customers on workdays 9:00-16:00 (GMT+2). During those hours our support team is available both by e-mail (help@csihelsinki.fi) and phone (+358 10 322 7880).<\/p>\n\n\n\n<!--more-->\n\n\n\n<p>The team aims at reacting to support requests quickly, taking into account their urgency. Investigation of the user problems starts at the latest during the next business day.<\/p>\n\n\n\n<p>In most cases the support team is able to resolve a user&#8217;s problem right away. However, if this is not the case, the software development team will get involved in the investigation in order to find the solution as soon as possible.<\/p>\n\n\n\n<p><br><\/p>\n\n\n\n<p><br><\/p>\n","protected":false},"excerpt":{"rendered":"CSI&#8217;s customer support serves customers on workdays 9:00-16:00 (GMT+2). During those hours our support team is available both by e-mail (help@csihelsinki.fi) and phone (+358 10 322 7880).","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[76],"tags":[86,93],"class_list":["post-832","post","type-post","status-publish","format-standard","hentry","category-about-csi-support","tag-customer-support","tag-respond-time","cat-76-id"],"acf":[],"_links":{"self":[{"href":"https:\/\/extra.csihelsinki.fi\/en\/wp-json\/wp\/v2\/posts\/832","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/extra.csihelsinki.fi\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/extra.csihelsinki.fi\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/extra.csihelsinki.fi\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/extra.csihelsinki.fi\/en\/wp-json\/wp\/v2\/comments?post=832"}],"version-history":[{"count":2,"href":"https:\/\/extra.csihelsinki.fi\/en\/wp-json\/wp\/v2\/posts\/832\/revisions"}],"predecessor-version":[{"id":7139,"href":"https:\/\/extra.csihelsinki.fi\/en\/wp-json\/wp\/v2\/posts\/832\/revisions\/7139"}],"wp:attachment":[{"href":"https:\/\/extra.csihelsinki.fi\/en\/wp-json\/wp\/v2\/media?parent=832"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/extra.csihelsinki.fi\/en\/wp-json\/wp\/v2\/categories?post=832"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/extra.csihelsinki.fi\/en\/wp-json\/wp\/v2\/tags?post=832"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}