{"id":839,"date":"2019-01-17T10:00:23","date_gmt":"2019-01-17T10:00:23","guid":{"rendered":"http:\/\/csiextra.azurewebsites.net\/?p=839"},"modified":"2019-01-17T12:31:27","modified_gmt":"2019-01-17T12:31:27","slug":"how-quickly-does-csi-react-on-software-defects","status":"publish","type":"post","link":"https:\/\/extra.csihelsinki.fi\/en\/about-csi-support\/how-quickly-does-csi-react-on-software-defects\/","title":{"rendered":"How quickly does CSI react on software defects?"},"content":{"rendered":"\n<p>If the reason for a customer&#8217;s problem is a software defect, CSI starts actions to correct the bug according to its urgency class. <\/p>\n\n\n\n<!--more-->\n\n\n\n<p>If a defect prevents the use of the whole system (urgency class 1), corrective actions start during the same workday. <\/p>\n\n\n\n<p>If a defect limits the system use (urgency class 2) corrective actions start within two workdays. <\/p>\n\n\n\n<p>Less annoying defects (urgency class 3) will be corrected to the next software update. While waiting for the fix, CSI aims at guiding the way to avoid the defect. <\/p>\n\n\n\n<p> CSI maintains two latest CSI Lawyer versions to which software bugs are corrected.  <\/p>\n","protected":false},"excerpt":{"rendered":"If the reason for a customer&#8217;s problem is a software defect, CSI starts actions to correct the bug according to its urgency class.","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[76],"tags":[],"class_list":["post-839","post","type-post","status-publish","format-standard","hentry","category-about-csi-support","cat-76-id"],"acf":[],"_links":{"self":[{"href":"https:\/\/extra.csihelsinki.fi\/en\/wp-json\/wp\/v2\/posts\/839","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/extra.csihelsinki.fi\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/extra.csihelsinki.fi\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/extra.csihelsinki.fi\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/extra.csihelsinki.fi\/en\/wp-json\/wp\/v2\/comments?post=839"}],"version-history":[{"count":0,"href":"https:\/\/extra.csihelsinki.fi\/en\/wp-json\/wp\/v2\/posts\/839\/revisions"}],"wp:attachment":[{"href":"https:\/\/extra.csihelsinki.fi\/en\/wp-json\/wp\/v2\/media?parent=839"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/extra.csihelsinki.fi\/en\/wp-json\/wp\/v2\/categories?post=839"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/extra.csihelsinki.fi\/en\/wp-json\/wp\/v2\/tags?post=839"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}