Information about our services and service fees. If you don’t find what you looked for, please your question to us.
During the summer holiday season CSI Support’s telephone hours will be shorter than normal.
Read more >>The CSI Lawyer fee covers experienced support service advicing users in software-related issues and being available by e-mail and phone on workdays 9-16 (GMT+2).
Read more >>CSI Lawyer fee covers the support service and investigation and fixing of software bugs. Other services will be invoiced separately.
Read more >>CSI Lawyer fees are invoiced quartely afterwards based on actual system use.
Read more >>CSI’s customer support serves customers on workdays 9:00-16:00 (GMT+2). During those hours our support team is available both by e-mail (help@csihelsinki.fi) and phone (+358 10 322 7880).
Read more >>If the reason for a customer’s problem is a software defect, CSI starts actions to correct the bug according to its urgency class.
Read more >>