CSI SUPPORT SERVICE


help@csihelsinki.fi / +358 10 322 7880 Mon-Fri 9-16 (UTC+2)

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These experts work in our support team.

Emilia E.

Daniela H.

Iida S.

Isabel E.

Jenni N.

Niklas T.

Jari L.

 

Latest

CSI’s phone support available 5.11. until 3 PM (UTC+2)

Our phone support will exceptionally close at 3:00 PM today due to our group’s Cloudy Day customer event and staff absences caused by illness. Please send your support requests by email to help@csihelsinki.fi as we continue handling them as usual. Read more >>

Connectivity Issue in the CSI Cloud Service 31.10.-1.11.2026

Some of our CSI cloud service customers having their database in SecFlows data center are currently unable to connect to the service. Attempts to log in to the software may result in a connection error message.  NOTE! The issue was resolved on Sunday, 1 November 2026, at 17:50. All CSI databases hosted in the cloud…

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New versions of CSI MyMobile, CSI MyDesk and CSI MyOutlook 30.10.2026

We have today released a new version of all the new CSI applications. These versions deliver many new features and improvements requested by our customers along with fixes for customer-reported issues. You’ll find their release information on our new support portal https://help.csihelsinki.fi/hc/en-us or using the following links: Read more >>

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CSI LAWYER 12.0 USER GUIDES

The following CSI Lawyer user guides are available on the Instructions tab:

  • Guide for Basic Functions: how to manage customers, legal matters and daily tasks, handle pricing and make entries (+ the CSI Lawyer structure and basic functions).
  • Guide for Invoicing and Payments: how to invoice, and handle payments and manage assets.
  • Power User Guide for Reporting: how to use the reporting tools: dashboards, pivot reports, and print reports.
  • Power User Guide for Settings: how to manage settings and parameters related to system use and user permissions.
  • Guide for User Rights:  how to set the desired user permissions for different user types, workspaces, matter roles and user groups.
  • Best User Tips: how to reduce the number of clicks and personalize the software for your use.

If you do not find what you look for, please contact the CSI support, help@csihelsinki.fi.