Connectivity Issue in the CSI Cloud Service 31.10.-1.11.2026

Some of our CSI cloud service customers having their database in SecFlows data center are currently unable to connect to the service. Attempts to log in to the software may result in a connection error message. 

NOTE! The issue was resolved on Sunday, 1 November 2026, at 17:50. All CSI databases hosted in the cloud service are once again available and functioning normally. We will provide our cloud customers with additional information about the incident once we have received the report from the data center provider.

The issue began on the morning of Saturday, 31 October. The cloud service data center provider, SecFlow, is aware of the problem and is investigating its root cause. Troubleshooting is continuing on Sunday, 1 November, from 12:00 onwards, and we are working to restore connectivity as quickly as possible.

If the issue affects your firm’s database, please notify CSI Support at help@csihelsinki.fi  so that we can inform you when the problem has been resolved.

We apologize for any inconvenience caused by this disruption!