The issue causing problems in CSI Mobile, CSI MyDesk and time tracking integrations has been resolved
9. January, 2024 | NewsThe cause of the problem affecting CSI Mobile and CSI MyDesk use and the time tracking integrations during the Christmas week (December 19-21, 2023) has been identified.
In our own investigations, we were able to localize the problem to Microsoft’s services, so since then the investigation of the problem has continued by Microsoft’s experts.
Microsoft has now confirmed that there was a software defect in their Relay service used by CSI Mobile, CSI MyDesk and TiQ Time and Ilves MyActivities Pro integrations. The defect had entered the Relay service with a new feature Microsoft released in December.
Microsoft has fixed all faulty relays, i.e. customers’ “mobile pipes” by a background job on 21.12.23. The feature in question has been rolled back, so this problem is not expected to occur again.
In case you wish to have for a more technical description of the software defect, please contact the CSI support, help@csihelsinki.fi.