CSI SUPPORT SERVICE


help@csihelsinki.fi / +358 10 322 7880 (Mon-Fri 9-16 UTC+2)

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These experts work in our support team.

Emilia E.

Daniela H.

Jenni N.

 

Emma I.

Niklas T.

Jari L.

 

Jannina F. (parental leave)

Latest

17. February, 2026

CSI Lawyer 12.1 update package 17.2.26

We’ll publish today a new CSI Lawyer 12.1 update package. The version fixes the software defects reported by customers. Read more >>

20. January, 2026

CSI Lawyer 12.1 update package 20.1.26

We’ll publish today a new CSI Lawyer 12.1 update package. The version fixes the software defects reported by customers and enables transfer of non-approved expenses when using the Procountor integration. Read more >>

22. December, 2025

CSI Support’s Christmas Opening Hours

CSI’s support service will take a Christmas break starting December 23 at 12:00. We’ll be back on December 29 at 9:00. If you need support during the holidays, please send a support request to help@csihelsinki.fi. On New Year’s Eve, December 31, our support service will close at 14:00. Read more >>

Frequently asked

18. February, 2019

How to download and update reports?

18. February, 2019

How do I define an e-invoicing address for an assignment?

18. February, 2019

Why is some CSI Lawyer functionality hidden?

Links

CSI’s web site

CSI in Social Media:

 

CSI LAWYER 12.0 USER GUIDES

The following CSI Lawyer user guides are available on the Instructions tab:

  • Guide for Basic Functions: how to manage customers, legal matters and daily tasks, handle pricing and make entries (+ the CSI Lawyer structure and basic functions).
  • Guide for Invoicing and Payments: how to invoice, and handle payments and manage assets.
  • Power User Guide for Reporting: how to use the reporting tools: dashboards, pivot reports, and print reports.
  • Power User Guide for Settings: how to manage settings and parameters related to system use and user permissions.
  • Guide for User Rights:  how to set the desired user permissions for different user types, workspaces, matter roles and user groups.
  • Best User Tips: how to reduce the number of clicks and personalize the software for your use.

If you do not find what you look for, please contact the CSI support, help@csihelsinki.fi.

Latest instructions

9. December, 2025

Year-end To-do List for CSI Power users

21. April, 2025

CSI Lawyer 12.1 – Change document

18. December, 2024

Year-end to-do list for CSI power users